Get Help with HevCut
Need help compressing videos or have questions about HevCut? We're here to help you save storage space and money.
Quick Help
Common Questions
Check our FAQ section below for quick answers to the most common questions.
Direct Support
Email us directly for technical issues or specific questions about your account.
support@hevcut.comSend us a message
We typically respond within 24 hours during business days.
Frequently Asked Questions
How much smaller will my videos be after compression?
HevCut typically reduces video file sizes by 70% using HEVC compression. For example, a 1GB video becomes approximately 300MB, with no visible quality loss. The exact compression ratio depends on your video content and original format.
Will compressed videos play on all devices?
HEVC videos play on all modern devices (iPhone 6s and newer, most Android phones from 2016+, Mac computers, Windows 10+). Older devices may need a media player like VLC. We recommend keeping one original copy of important videos just in case.
Is there a limit to how many videos I can compress?
No limits! HevCut is a one-time purchase with unlimited video compression. Compress as many videos as you want, whenever you want. No subscriptions or recurring fees.
How long does compression take?
Most videos compress in 30-60 seconds. A 5-minute 4K video typically takes about 45 seconds to compress on a modern iPhone. The process is hardware-accelerated, so it won't drain your battery.
Can I get a refund if I'm not satisfied?
Absolutely! If you're not completely satisfied with HevCut, contact Apple support within 14 days of purchase for a full refund. We're confident you'll love the space and money you save.
Does HevCut work offline?
Yes! HevCut works completely offline. Your videos never leave your device, ensuring complete privacy and security. You can compress videos anywhere, even without an internet connection.
Still Need Help?
Our support team is here to help you save storage space and money.
Email Support
support@hevcut.com
Response within 24 hours
Business Hours
Monday - Friday: 9AM - 6PM PST
Emergency support available 24/7